Return and Refund Policy – Go4 Collectible Toys

At Go4 Collectible Toys, your satisfaction is important to us. We aim to provide a smooth shopping experience, but if you’re not completely satisfied with your purchase, we’re here to help. This Return and Refund Policy outlines how returns, exchanges, and refunds are handled.

Return Eligibility

Return Eligibility
Return Eligibility

Items Eligible for Return

We accept returns on most new and unopened items within 30 days of delivery. To be eligible for a return:

  • The item must be unused and in its original condition
  • It must include the original packaging and all components
  • Proof of purchase (such as your order number or receipt) is required

Items Not Eligible for Return

The following items are not eligible for return:

  • Opened or used items
  • Items returned after 30 days from delivery
  • Clearance or final sale items
  • Gift cards or digital products

How to Initiate a Return

Step 1: Contact Us

To start a return, email us at [email protected] with your order number and a description of the reason for the return.

Step 2: Follow Return Instructions

Once your return is approved, we will provide you with the return shipping address and further instructions. You are responsible for the return shipping costs unless the item is incorrect or defective.

Step 3: Send the Product Back

Package the item securely in the original packaging and ship it using a trackable shipping method. We recommend keeping your tracking information until your return has been processed.

Refund Process

Refund Process
Refund Process

Refund Approval

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Timing of Refund

If approved, the refund will be processed to your original payment method within 5 to 7 business days. Please note that it may take additional time for the refund to appear depending on your bank or card provider.

Non-Refundable Charges

Original shipping costs are non-refundable, unless the return is due to our error.

Exchanges

Eligibility for Exchanges

We accept exchanges for items of equal value if the requested replacement is available.

Process

Please contact us in advance to confirm product availability before returning the original item. If the replacement is unavailable, we may issue a refund or store credit instead.

Damaged or Incorrect Items

Damaged or Incorrect Items
Damaged or Incorrect Items

Reporting the Issue

If you received a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order. Include your order number and clear photos of the product and packaging.

Resolution Options

Depending on the situation, we will offer a replacement, full refund, or store credit. We will cover all shipping costs if the return is due to our error.

Return Shipping Address

All approved returns should be sent to:

Go4 Collectible Toys
Returns Department
1128 Beacon Hill Drive
Los Angeles, CA 90046
United States

Please include your full name and order number inside the package to help us process your return efficiently.

Important Notes

  • We are not responsible for items lost or damaged during return shipping. Use a secure, trackable shipping method.
  • Items returned without prior approval may not be accepted or refunded.
  • Return policies may differ for bulk or wholesale orders. Please contact us directly for more information.

Contact Information

If you have any questions about this policy or need help with a return or refund, please contact our customer service team:

Email: [email protected]
Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)

Thank you for shopping with Go4 Collectible Toys. We’re committed to providing you with excellent service and a safe, enjoyable collecting experience.