At Go4 Collectible Toys, your satisfaction is important to us. We aim to provide a smooth shopping experience, but if you’re not completely satisfied with your purchase, we’re here to help. This Return and Refund Policy outlines how returns, exchanges, and refunds are handled.
Return Eligibility
Items Eligible for Return
We accept returns on most new and unopened items within 30 days of delivery. To be eligible for a return:
- The item must be unused and in its original condition
- It must include the original packaging and all components
- Proof of purchase (such as your order number or receipt) is required
Items Not Eligible for Return
The following items are not eligible for return:
- Opened or used items
- Items returned after 30 days from delivery
- Clearance or final sale items
- Gift cards or digital products
How to Initiate a Return
Step 1: Contact Us
To start a return, email us at [email protected] with your order number and a description of the reason for the return.
Step 2: Follow Return Instructions
Once your return is approved, we will provide you with the return shipping address and further instructions. You are responsible for the return shipping costs unless the item is incorrect or defective.
Step 3: Send the Product Back
Package the item securely in the original packaging and ship it using a trackable shipping method. We recommend keeping your tracking information until your return has been processed.
Refund Process
Refund Approval
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Timing of Refund
If approved, the refund will be processed to your original payment method within 5 to 7 business days. Please note that it may take additional time for the refund to appear depending on your bank or card provider.
Non-Refundable Charges
Original shipping costs are non-refundable, unless the return is due to our error.
Exchanges
Eligibility for Exchanges
We accept exchanges for items of equal value if the requested replacement is available.
Process
Please contact us in advance to confirm product availability before returning the original item. If the replacement is unavailable, we may issue a refund or store credit instead.
Damaged or Incorrect Items
Reporting the Issue
If you received a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order. Include your order number and clear photos of the product and packaging.
Resolution Options
Depending on the situation, we will offer a replacement, full refund, or store credit. We will cover all shipping costs if the return is due to our error.
Return Shipping Address
All approved returns should be sent to:
Go4 Collectible Toys
Returns Department
1128 Beacon Hill Drive
Los Angeles, CA 90046
United States
Please include your full name and order number inside the package to help us process your return efficiently.
Important Notes
- We are not responsible for items lost or damaged during return shipping. Use a secure, trackable shipping method.
- Items returned without prior approval may not be accepted or refunded.
- Return policies may differ for bulk or wholesale orders. Please contact us directly for more information.
Contact Information
If you have any questions about this policy or need help with a return or refund, please contact our customer service team:
Email: [email protected]
Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)
Thank you for shopping with Go4 Collectible Toys. We’re committed to providing you with excellent service and a safe, enjoyable collecting experience.